Privacy Policy

How Havely Store Ltd handles your personal data

Last Updated: May 2026

1. Who We Are

This website is operated by HAVELY STORE LTD, a private limited company registered in England and Wales (Company Number: 16954855). Our registered office is at 31 Crescent Road, London, E6 1EB, United Kingdom.

We are responsible for personal data collected through this website. You can contact us about privacy matters at admin@havely.co.uk.

2. What Personal Data We Collect

We may collect the following types of personal data:

  • Contact Form Data: Name, email address, and message content when you submit our contact form.
  • Direct Email Enquiries: Name, email address, and message content from emails sent to admin@havely.co.uk.
  • Website Analytics: If enabled, we may collect basic usage data (pages visited, time on site) through anonymised analytics cookies.
  • Technical Data: Browser type, operating system, and IP address (basic technical information for website functionality).

3. How We Collect Your Data

  • Contact Forms: When you fill in and submit the contact form on our website.
  • Direct Email: When you email us at admin@havely.co.uk.
  • Cookies: We use cookies to remember your preferences (such as dark mode setting) and manage your cookie consent choices.
  • Website Analytics: Optional analytics tracking if you accept non-essential cookies.

4. Why We Use Your Data

We use personal data for the following purposes:

  • To Respond to Enquiries: To reply to your contact form submissions, emails, and business enquiries.
  • Trade Discussions: To facilitate business discussions and potential trade partnerships.
  • Business Communication: To contact you about supply opportunities, orders, or other business matters you have enquired about.
  • Website Improvement: To understand how you use our website and improve our services (if analytics are enabled).
  • Compliance: To comply with legal obligations or respond to legal requests from authorities.

5. Legal Basis for Processing

We process personal data based on the following legal grounds:

  • Contract: When you submit an enquiry or request for a trade partnership, we process your data to fulfil that request.
  • Legitimate Interest: We process data to respond to business enquiries, improve our website, and communicate about business opportunities.
  • Consent: For optional analytics and non-essential cookies, we rely on your explicit consent (given through our cookie banner).

In all cases, we only process data that is necessary for the purposes described above.

6. Who We Share Your Data With

We do not share your personal data with third parties, except:

  • Legal Requirements: If required by law, court order, or government authority.
  • Business Partners: If you are enquiring about a partnership and both parties agree to share information for that purpose.
  • Service Providers: If we use third-party services (e.g., email hosting), we ensure they are bound by data protection obligations.

7. How Long We Keep Your Data

  • Contact Form Data: Kept as long as necessary to respond to your enquiry and manage any resulting business relationship (typically 1–3 years).
  • Email Enquiries: Retained in our email records for business and compliance purposes (typically 1–5 years depending on type).
  • Cookies: Preference cookies are retained for up to 365 days. Analytics cookies are retained according to analytics tool retention settings.

If you request deletion of your data, we will remove it unless we have a legal obligation to retain it.

8. Data Security

We take reasonable measures to protect your personal data from unauthorised access, alteration, or disclosure. These measures include:

  • Secure email communication
  • Limited access to personal data (restricted to relevant staff)
  • Regular security practices

However, no method of internet transmission is completely secure. We cannot guarantee absolute security of your data.

9. Your Rights

Under UK data protection law, you have the following rights:

  • Right of Access: You can request a copy of the personal data we hold about you.
  • Right to Correction: You can request that we correct inaccurate data.
  • Right to Deletion: You can request deletion of your data (subject to legal obligations we may have to retain it).
  • Right to Restrict Processing: You can request that we limit how we use your data.
  • Right to Object: You can object to certain types of processing.
  • Right to Data Portability: You can request a copy of your data in a portable format.

To exercise any of these rights, please email admin@havely.co.uk with your request.

10. Cookies and Tracking

We use cookies for the following purposes:

  • Essential Cookies: Dark mode preference, navigation state, form data. These are necessary for website functionality.
  • Analytics Cookies: Optional. Used only if you accept them through our cookie banner.

You can manage your cookie preferences through your browser settings or our cookie banner. Disabling non-essential cookies will not affect website functionality.

11. Links to Third-Party Websites

This website may contain links to external websites. We are not responsible for the privacy practices of third-party websites. Please review their privacy policies before providing personal data to them.

12. Children's Privacy

This website is not intended for children under 13 years old. We do not knowingly collect personal data from children. If we become aware that we have collected data from a child, we will delete it promptly.

13. Changes to This Privacy Policy

We may update this privacy policy from time to time. When we make material changes, we will notify you by posting the updated policy on this website with a new "Last Updated" date.

14. Contact Us

If you have questions about this privacy policy or how we handle your data, please contact us:

15. Important Note

This is a draft privacy policy provided as general guidance. Before publishing this website, you should review this policy for legal compliance with current UK data protection laws (UK GDPR and Data Protection Act 2018). Consider consulting with a legal professional to ensure this policy is appropriate for your specific business operations and jurisdiction.